Indicative prices

The following items and services are included in and covered by your weekly fees:

• The costs of your personal care
• Accommodation
• Electricity (eg heat and light)
• Food and drink, including snacks
• Housekeeping and laundry undertaken on the premises (with the exception of articles requiring dry cleaning)
• Television licence
• Activities
• Wi-Fi access

The following extra items and services are not covered by the weekly fees, but we can arrange for them to be provided to you at a reasonable cost.

You will be responsible for payment for extra items and services and we will ensure that you are fully aware of their cost beforehand.

• Professional hairdressing
• Personal copies of newspapers or magazines
• Personal purchases such as stationery, confectionery, alcoholic beverages, particular snacks, soaps and toiletries
• Clothing, shoes and slippers
• Dry cleaning
• Installation of private telephone line

In the absence of free provision by the NHS, the following may also be arranged but will be charged in addition to the weekly fees for all service users:

• Chiropody
• Optician
• Dentistry
• Physiotherapy
• Other privately arranged healthcare

In the event that your representatives or relatives are unable to provide you with an escort to hospital appointments, we will apply a charge of £10 per hour for a member of staff to accompany you.

Contents insurance

Our insurance policy provides cover for residents’ personal belongings up to a maximum value of £1,000 at any time, with the exception of cash. The policy carries a £100 excess payable by the resident for each claim made. If personal belongings, such as furniture and items e.g. cash, credit cards, deeds, documents or personal effects of greater value are kept in the home, they should be covered by the resident’s own insurance.